Returns - Standard material goods purchased from www.waveclothing.co.uk can be returned to us for a full refund on the cost of goods or exchange within 30 days from the date of despatch providing they are unused, obviously this does allow you to try the goods on but please keep labeling in place. However for hygiene reasons we cannot accept returns of underwear unless faulty upon receipt. Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. Wave Clothing cannot be held responsible for lost parcels.
We regret that we cannot accept returns on custom made ('club', 'association' or otherwise) garments unless faulty or incorrectly supplied.
All discount codes purchased for use on www.waveclothing.co.uk may be be refunded within 30 days of purchase, subject to a 25% administration fee. Once discount codes have been purchased, it is not possible to change their value, or the items that they are valid for.
To return goods, simply email email@example.com stating your name, address, product ordered and order code on your order confirmation email and wait for a member of the team to contact you. Once a return is arranged, package the goods in suitable wrapping and return to us at the address stated on the invoice. Please ensure the invoice is included with the goods and that you've marked on it what you're returning and why and list any items you require in exchange of those returned. If you no longer have the original invoice, please contact us with your full address, order number or customer number. If any items to be exchanged are more expensive than the original items, you will need to supply a daytime telephone number, which allows us to contact you during office hours; this is so we can obtain payment details for the additional charges. If we cannot reach you, we will either leave a message or send a letter or email, asking for you to contact us.
Wave Clothing designed by 44 Design