Newsletter

Customer Service

 

 

Here at Wave Clothing we are dedicated to providing you with the best customer service possible. If there's something you'd like to talk about, please get in touch.

 

You can do this using the 'Contact Us' form here, or you can use the details below.

 

Email:  info@waveclothing.co.uk

 

Phone: +44 (0) 7855423741

 

Post:    Wave Clothing

            98 Welwyn Park Drive

            Hull

            East Yorkshire

            HU6 7DX

 

 

Returns Policy and Procedure

 

We regret that we cannot accept returns on custom made garments ('club', 'association' or otherwise) unless faulty or incorrectly supplied.

 

Undecorated goods purchased from www.waveclothing.co.uk can be returned to us for a full refund or exchange within 30 days from the date of despatch providing they are unused. This allows you to try the goods on but please keep labeling in place. For hygiene reasons we cannot accept the return of underwear unless faulty upon receipt. Refunded amounts are for the cost of goods and exclude any delivery costs unless products are faulty or incorrectly supplied. Please ensure that you receive a proof of postage for your own records and have adequate insurance cover should the parcel be lost. Wave Clothing cannot be held responsible for lost parcels.

 

To return goods, simply email info@waveclothing.co.uk stating your order number and the reason for the return, then wait for a member of our team to contact you. Once a return is arranged, package the goods in suitable wrapping, include a note with your order number and return to us at the address above. If the item is to be exchanged for a more expensive item, please supply us with a contact number we can use to obtain payment for any additional costs. If we cannot contact you for payment, your replacement items will not be despatched.

 

All discount codes purchased for use on www.waveclothing.co.uk may be be refunded within 30 days of purchase, subject to a 25% administration fee. Once discount codes have been purchased, it is not possible to edit or change them in any way. Discount codes are valid for two years from the date of purchase and may not be accepted once expired.

 

Wave Clothing designed by 44 Design